Twist and Shine – Shipping Policy (Jewellery Products)
Effective Date: February 23, 2026
At Twist and Shine, we aim to deliver your jewellery safely and on time. This Shipping Policy outlines our shipping process, delivery timelines, and related terms.
1. Order Processing Time
- All orders are processed within 1–3 business days after successful payment confirmation.
- Orders are not processed or shipped on Sundays or public holidays.
- During peak seasons, sales, or special promotions, processing times may be slightly extended.
2. Shipping Locations
- We currently ship across India.
- Shipping availability to certain remote locations may vary depending on courier service coverage.
3. Delivery Time
Estimated delivery timelines:
- Metro Cities: 3–5 business days
- Non-Metro Cities & Towns: 5–8 business days
- Remote Areas: 7–10 business days
Delivery timelines are estimates and may vary due to courier delays, weather conditions, or unforeseen circumstances.
4. Shipping Charges
- Shipping charges (if applicable) will be displayed at checkout before payment.
- Twist and Shine may offer free shipping during promotional campaigns or on selected orders.
5. Order Tracking
- Once your order is shipped, tracking details will be shared via email or message.
- Customers can track their shipment using the provided tracking link.
6. Packaging
- All jewellery items are securely packed to prevent damage during transit.
- Orders are shipped in protective packaging to ensure product safety and discretion.
7. Delivery Attempts
- Courier partners will typically make multiple delivery attempts.
- If delivery fails due to incorrect address, unavailability, or refusal, the order may be returned to us.
- Re-shipping charges may apply in such cases.
8. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details.
Twist and Shine is not responsible for delays or losses caused by incorrect or incomplete addresses provided at checkout.
9. Delayed or Lost Shipments
- While we work with reliable courier partners, delivery delays may occasionally occur.
- If your order appears delayed or lost, please contact customer support for assistance.
- Investigations with courier services may take several business days.
10. Damaged Package During Delivery
If the package appears tampered with or damaged at delivery:
- Do not accept the package if visibly damaged.
- Contact customer support immediately with photos and order details.
11. Customer Support
For shipping-related inquiries, please contact:
Thank you for choosing Twist and Shine.
We are committed to delivering your jewellery safely and efficiently.